Shipping, Cancellation and refund policy
We try to ensure a hassle-free transaction for you every time you shop with Merabaazaar.com by offering genuine products, secure payments, and easy returns for items.
Estimated delivery time depends on: product availability; the destination of order; excluded business days; natural calamities in the delivery region; disturbance in the delivery region for any reason whatsoever which hampers the security of the delivery personnel. An approximate delivery date is mentioned in the e-mail when an order is successfully placed, with a variation of 1-3 days, which depend on the factors mentioned beforehand.
- Pre-shipment cancellation: Buyer will be able to cancel an order at any time prior to order dispatch via email/ phone. In such cases, the refund (if applicable) will be done within 7 working days as per Refund Policy.
- Post-shipment cancellation: In case an order is canceled after it has been shipped from our facility, a cancellation charge of 8% will be applicable on the order which will be adjusted from the refund amount (if applicable). In such cases, the remaining refund (if applicable) will be done as per Refund Policy once the courier partner confirms the return of the parcel.
Merabaazaar.com reserves the right to cancel any order as deemed fit. In case the company cannot fulfill an order due to: unforeseen circumstances obstructing the delivery of the parcel; limited quantity available for shipment of order; error in pricing or product information; error in buyer information; fraudulent order; any other non-specified reason, the order will be canceled. The refund (if applicable) will be done within 7 working days as per Refund Policy.
Replacement / Return
Get in touch with us within 7 days from order delivery to guarantee a replacement/refund. An order will be eligible for a replacement/refund in case the delivery includes- damaged / defective product; wrong product; incorrect pricing/product information.
All claims for the damaged / defective product; wrong product; incorrect pricing of the product; wrong product information will be valid only if images of the product(s) focusing the issue are shared via email / any other medium to support the claim. Once a claim is raised, our team will inspect the matter and shared images. A resolution will be given within 7 working days.
If your order is eligible for a pickup, carefully pack the item(s) in question in the same parcel. Pickup will be done within 10 working days from the date of initiation. A subsequent replacement/refund will be finalized on a case to case basis once the parcel has been successfully picked up. The complete process will be done within 2 weeks from initiation.
Return of the item(s) will not be acceptable in the following cases:
- When item returned is incorrect
- When an item is damaged because of use / improper packaging or when it is not in the same condition as you received it
- When anything is missing from the package you've received including labels, original packaging, freebies, gift item(s) and other such items (s)
- When non-returnable item(s) are involved
- When item(s) have been tampered with
In case your order is not eligible for reverse pickup, you may be asked to ship the item(s) back to the origin. Any courier charges incurred in such case will not be refunded. Since a refund/replacement can be arranged only after the item reaches origin-destination, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The return request might be considered invalid if the item does not reach the specified address within 30 days.
If an order is eligible for a refund, the process will be initiated once the returned item(s) have been received at the mentioned location.
In case of return of order due to reasons other than mentioned above, the shipping charges (if any) will not be refunded.
In case, the issue is found in an item after the return period, you can get in touch with the brand or their authorized channel distribution partner for a resolution.
We urge you not to accept the package if it is found open or tampered on delivery. In case the package is accepted in such condition, any disputes regarding the contents will not be considered valid.
We do not cater to any replacement/refund requests based on dislike of product / wrong product ordered. We request you to please be sure of the merchandise while ordering.
- Prepaid: Shipments returned to origin city (due to any reason) will be reshipped to the destination. In case of failure of delivery in the subsequent attempt, the order will be canceled, and a refund will be initiated as per Refund Policy. Any discounts/offers/schemes/vouchers/ gift wrapping charges / other special charges for the order will be rejected/refunded as per company policy. In case an order is undelivered, unclaimed or returned to origin due to customer related issue, the courier charges will not be refunded.
We have 100% Money Back Guarantee Policy if our product or services not provided as committed to you. You can easily write us your grievance on firstname.lastname@example.org. Immediately our refund department will get into the matter and if it finds non-catering of services on the part of MERABAAZAAR.COM we'll gladly refund your payment within 6-7 days through online mode of your refund request. Cancellation can be done within 48 hours.